Author: Myra Olbrain
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Stateless Is Shameless
Look at the image above. Read through it. I’ll wait. Four promises. One booking. Zero delivery. And a smiley emoji apology. I asked the agent: “aren’t you ashamed?” She said: “I totally get the frustration, Alok. We’ll make it right! 😊” That emoji after a broken promise. That’s the moment I understood — viscerally, not…
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